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Discover it at Vodafone!
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We are looking for a Fixed Billing & Charging Operation Expert
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
Earn customer loyalty: Small things do matter.
Experiment, learn fast: Just take the chance.
Create the future: That s possible.
Get it done, together: It s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafas (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?
The main responsibility of the role is responsible for the operation, support and maintenance in relationship to the company’s IT systems within Fixed Billing & Charging Applications and also responsible for all billing application related actions of new projects, 2nd line support and maintenance of IT applications and supervising role on supported application area.
•Keeping systems and fixed billing & charging system within the minimum service failure time
•Responsible for Day-to-Day Operational Activities of Billing & Charging Services
•Manage especially Settlement related reports
•Perform service management (initiating, planning ,execution and monitoring )
•Experience and good knowledge on Fixed Business & Process
•Prepare service and system KPI, report and publish results with agreed target.
•Analysing the root cause of the incidents, and propose process improvements
•Perform deeply analysis and troubleshooting in case of emergency or operational needs
•Accountable for system performance, including quality capture and assessment and also taking necessary actions
•Responsible to solve cases in KPI for escalated tickets
•Incident & Problem & Defect Management
•Investigating problems, finding root cause of the problems and taking preventive actions
•Perform periodic maintenance processes and works according to requirements
•Regular security monitoring to identify any possible intrusions
•Familiar with KPI based working model
•Analyse technical specifications for the integration of new services
•Adapted to open source technologies and capabilities
•B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
•Good command of speaking/ writing/reading English
•Significant experience in relational DB operations
•Significant experience in UNIX Operating system
•Experience in UNIX shell scripting and PL/SQL
•Significant experience in Billing Operations
•Experience in Open Source Technologies
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance.
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
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