Logistics Analyst

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Who you are:

Bachelor’s Degree from a reputable university

Previous experience in customer service

Fluency in English is a must – both verbal and written

Advanced knowledge of MS Office programs – Outlook, Excel

Previous experience in import/export/logistics will be an asset

Great communications skills and ability to build relationships

Adaptable, collaboration and team building skills

Customer focus and drive to deliver high quality service

Responsibility:

Ensuring the proper flow of products and information from order receiving till shipment dispatch and receiving shipment

Preparing of correspondence, reports and other documents related to customer communication.

Proactive efforts to resolve customer complaints in accordance with Baxter's internal policies and procedures.

Building relationship with customers

Customer database update

Strengthen relationship with all departments like warehouse, transportation, supply chain, quality, RA, finance, sales & marketing)

Compliance with Baxter’s procedures. Developing knowledge of Baxter’s procedures, products and services.

Compliance with procedures and regulations in served market

Active search for areas for process, costs or quality improvement. Cooperation with other Baxter functions by participation in cross-functional projects/tasks to identify inefficient processes, develop and implement improvements.

Archiving documents related to Customer Service area

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.