Job title: Services & Solutions Delivery Specialist - Resource Planning
Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
Your role:
• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receiving, monitoring, developing and dispatching service orders for service engineers and resources
• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Creating, communicating and confirming customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements
• Forecasting, planning, analyzing and monitoring service execution for workforce utilization and preventive maintenance.
• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
You're the right fit if you have;
1. Experience in Supply Chain Management or Customer Services,
2. University Degree,
3. Fluency in English and Arabic,
4. Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)
5. Experience with case management systems and related tools
6. Able to work from Sundays to Thursdays, as you will be supporting our customers in Kingdom of Saudi Arabia.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
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