Technical Services Specialist

Work Flexibility: Field-based

Job Description

Technical Services Specialist will be responsible to ensure both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances. He/She is responsible for troubleshooting, maintaining, calibrating (if needed) and overall status of Stryker equipment by assuring “gold standard” in all aspects of Stryker Services.

Qualifications

• Degree in Biomedical Engineering or other related equivalent qualification
• Fluent and skilled in local language as well as English
• Excellent knowledge of Microsoft Office (Word, Excel, Power Point)
• Excellent computer skills
• Technical aptitude
• Ability to manage stress and conflicts
• Ability to bring tasks through to completion
• Ability to handle multiple tasks and projects
• Ability to manage time and projects
• Ability to prioritize work and keep detailed and confidential records
• Ability to communicate / present to large groups of people
• Strong interpersonal skills including written and oral communication
• Experience in similar position will be a plus

Responsibilities

• Diagnoses and fault find the repair of company products
• Undertakes the service and repair of company products to the required standards
• Investigate and evaluate faulty items and quote on the repairs accordingly.  Ensure that repairs comply with quality standards of IEC and compile technical reports.
• Responsible for the testing of company products and provides fully completed test and service reports
• Performs upgrades on company devices as required
• Has periodic maintenance visits and performs calibrations on company devices as required
• Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
• Liaise with internal and external customers, supply backup equipment and work according to deadlines. Ensure effective job card system and give feedback to customers when required.
• Establishes relations with the key actors affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
• Supports service partners/dealers and team members in troubleshooting company products
• Ensures all relevant repair/service information is entered into the database. (Or its replacement)
• Reports any customer complaints received by service department are handled within company quality system guide lines