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UOWD9833 - Academic Support Officer
Business Unit: Administration Job Family: Academic Registrar and Student Services Department: Student Services Contract Type: Limited Contract Full Time Location: Dubai About UOWD: Established in 1951 and ranked in the top 1% of universities worldwide, Australia’s University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.
University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), as well as being recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.
The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%* of fresh graduates are employed within six months of graduation.
Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students.
QS World University Rankings 2023 *Data from the Graduate Destination Survey 2017 to 2020
About the Department: Our mission at the Academic Success Centre (ASC) is to support academic success of our diverse students by means of positive change, guidance, mentoring and developing capacities inclusively. The ASC centres students and serves as a hub to support the complete student life cycle, from onboarding including induction all the way until matriculation.
The position of Academic Support Officer is to provide guidance and support to students in their academic endeavors and provide administrative services and assists in the effective development and functioning of the ASC.
Requirements & Responsibilities:
Requirements
• Good communication and relationship development skills appropriate to the role
• Excellent time management skills
• Strong administrative skills and an organised approach to paperwork
• Highly developed problem-solving skills
• Ability to work effectively within a complex organization
• Appreciation of cultural diversity
• Ability to maintain confidentiality
• Ability to show initiative, implement changes and drive processes improvement within a changing environment
• Demonstrated attention to detail that relates to the timely, accurate processing of student administration requests.
• Capable of working in a complex environment, with multiple stakeholders and the requirement to adhere to policies, procedures and rules.
Academic Support
Academic Guidance
Academic Planning: Help students create a plan for their academic journey, including support on their degree planner, aligned with their academic and career goals.
Student Support: Support students on academic procedures, policies and systems and assist students in choosing the appropriate subjects, making sure they meet degree requirements guided by academic department specifications.
Problem Solving: Offer guidance in liaison with academic departments when students encounter academic challenges, such as program or subject level difficulties, time management issues, or personal obstacles.
Supporting Student Success
Resource Referral: Connect students to relevant university campus resources, including learning resources, tutoring services, wellbeing counselling, career counselling, and support for special needs.
Monitoring Progression and Providing Support: Help students understand the requirements for graduation and ensure they stay on track to meet those requirements and report on students' progress and refer students for intervention eg. signs of academic struggle or underperformance.
Mentoring: Bolster student success as mentees by helping them identify and track their academic and personal goals, navigate university and tap into resources.
Inherent Responsibilities
Maintain high standards of support and communication with students and serve as a source of support, listening to student concerns and offering encouragement when needed.
Undertake other duties of a similar nature as reasonably required by the Line Manager and effectively support development of the Academic Success Centre and it’s activities.
Support and participate in student life-cycle activities as required, including but not limited to orientation, induction, onboarding, enrolment, examination and graduation.
Qualifications & Experience:
Essential:
Masters level qualifications Fluency in English Previous customer/student support experience at a university level Skilled in use of systems such as ServiceNow and Microsoft products Skilled in use of learning management systems and apps eg. Moodle Skilled in tracking, collecting, developing reports on customer requests
Desirable:
Multilingual (eg. Arabic fluency) Previous teaching experience (high school and above) ITIL Certification or equivalent
Compensation & Benefits: The successful candidate will receive a remuneration package which includes an attractive tax free salary ranging from AED 96,000 - AED 120,000 per annum, five weeks of paid leave per year, annual air ticket, private medical insurance for self and eligible dependents, life & disability policy, professional development assistance, education allowance for up to 3 eligible children, professional development and fee waiver for self and dependents looking to pursue higher studies.
UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.
Note: you will be required to attach the following:
1. Resume / CV
