Our client, a multinational financial services organization operating within the commercial vehicle industry is looking for an Administrator. Executing the contract creation and implementation, account administration and account closure processes for the portfolio in the Middle East, under the supervision of the BD, RM and CAM. Maintain a high service level towards the customers, and actively participate in continuous improvement work for the local team and Finance International Credit Administration.

• Cooperation
  • Actively cooperate in order to accomplish an even workload within the team.
  • Keep a high level of service in the credit administration area in relation to customers.
  • Independently solve issues arising in regards to credit administration.
  • Actively support new colleagues to help them develop their skills. 
  Processes
  • Keep accounts and systems updated when it comes to contract flows.
  • Actively question the daily routines and suggest improvements continuously. 
  • Participate in mapping the Credit Administration processes, and in developing the same together with BD, RM, CAM and PM.
  • Super user of the systems 
  Deliveries
  • After credit decision, generate contracts and accompanying documents for checking by central CA and submission to customer
  • Create the contract file and ensure that all needed documents are orderly stored there. 
  • Monitor and follow up that all originals have been submitted, duly signed by all parties.
  • Check that down payment has been received and that the customer is not on the overdue list before delivery. 
  • Acquire all needed documents and confirmed actions from the customer and distributor in order to deliver the objects financed, including but not limited to comprehensive vehicle insurance and registration cards confirming the mortgage/pledge. 
  • Have deliveries approved by HO without delay and communicate this to the dealer/customer straight away.
  • Support and coordinate the handover of the vehicles to customer, ensure ME participation on site during delivery and, in applicable cases, likewise in the registration, notarisation and/or pledge procedures.
  • After delivery ensure that the Acceptance Certificate has been duly signed and that HO receives it promptly.
  Credit administration
  • Check and process incoming supplier invoices for payment, keep a dialogue with suppliers. Send the invoices to HO for processing.
  • Draft Ownership transfer letter (or similar) upon request when the contract is fully paid. 
  • Support HO in keeping the contracts updated in View21 in terms of keeping notes, and notifying about discrepancies so they can be solved. Keep HO informed on changes in customer details, such as address, bank details, etc. 
  • Initiate and order from HO any requested document and check them. 
  • Collect and follow up missing original documents and send to HO
  • Follow up on insurance expiries and prolongations
  General administration
  • Monitor daily incoming payments list and the regular OD List.
  • Keep track of office consumables and equipment. Propose and prepare orders.
  • Keep internal meeting agendas and information for sharing up to date.
  • Storage of cheques and other original documents in our dedicated company safe box.
  Reporting
  • Prepare the monthly Pipeline report for internal stakeholders. 
  • Provide other inputs for portfolio and company statistics
  Other
  • Keep updated with news regarding credit administration, i.e. customs authorities, incoterms, customers overdue situation etc. 
  • Keep updated with credit policy, in order to ensure that it is implemented correctly in the contracts. 
  Collection
  • Pro-active early reminders to all customers prior to due date. Follow-up calls for OD payments.
  • Soft collection by way of phone reminders and letters

• Education
  • Level of education normally required dealing with the duties:
  • Preferably university degree (in Finance/Economics)
  • Minimum high school degree in Economics
  Languages
  • English mandatory
  Personal Characteristics
  • High level of accuracy and structure
  • Service minded
  • Co-operative and communicative
  • Capable to work under pressure
  • Improvement oriented