Responsibilities
• Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details
• Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals
• Greet guests with arrival and departure details at the airport’s arrival hall
• Arrange transportation or room reservation for any walk out guest
• Ensure that the hotel cars meet cleanliness standards
• Ensure that bottles of water and cold towels (LQE) are offered to guests by the driver
• Handle guest baggage for arrival and departure at the airport
• Bid farewell to guests at airport and assist with airline check-in procedures
• Advise Concierge and Guest Relations on group and VIP movements
• Advise flight information to Concierge and Guest Relations
• Handle guest baggage lost in transit
• Handle flight reconfirmation upon request
• Perform any other reasonable duties are required by the department head from time to time
• Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions
Education & Certificates
• Senior School qualification or equivalent
Experience
• Minimum 2 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience
• Previous experience working in the Middle East Region is an advantage
Skills
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
Position Related Requirements
• Capabilities to lift heavy luggage.
• Capabilities to stand for a long period of time.
• Ability to work overnight shifts
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