Job Description
About the job Auto Dealership Service Reception Manager - Luxury & Sports Cars
Duties and Responsibilities:
- Team Management:
- Lead, supervise, and mentor a team of service advisors and receptionists.
- Assign tasks and responsibilities to service advisors and support staff, ensuring efficient operation of the service reception area.
- Provide training and guidance to staff, focusing on customer service skills, product knowledge, and dealership policies.
- Conduct regular performance evaluations and provide feedback to team members to enhance their performance.
Customer Service:
- Greet customers warmly, assess their service needs, and schedule appointments for vehicle repairs and maintenance.
- Provide accurate and detailed information to customers about the services offered, service timelines, and cost estimates.
- Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
- Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
Appointment Scheduling:
- Manage the scheduling of service appointments, optimizing the service advisor's workload and ensuring timely completion of repairs.
- Coordinate with service technicians to allocate appointments based on availability and workload.
- Monitor appointment schedules and make adjustments as necessary to accommodate urgent repairs and customer requests.
Administrative Tasks:
- Maintain accurate records of customer interactions, appointments, service requests, and follow-ups.
- Handle paperwork related to service appointments, including work orders, invoices, and customer information forms.
- Assist customers with warranty claims, recalls, and other administrative processes related to their vehicles.
- Prepare reports for dealership management, detailing key performance metrics, customer feedback, and service reception area performance.
Customer Experience:
- Ensure a positive and welcoming atmosphere in the service reception area, focusing on customer comfort and satisfaction.
- Address customer complaints and resolve issues promptly and professionally.
- Implement customer service best practices to enhance the overall customer experience.
Training and Development:
- Organize training sessions for service advisors and receptionists to improve their customer service skills, product knowledge, and familiarity with dealership processes.
- Stay updated with new vehicle models, features, and service offerings to effectively communicate this information to customers.
Compliance and Quality Assurance:
- Ensure compliance with dealership policies, industry regulations, and customer service standards.
- Monitor service advisors' adherence to established processes and guidelines, addressing any deviations promptly.
- Conduct periodic quality assessments of customer interactions and service reception processes to maintain high service standards.
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified