AVP- Digital Channel

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Responsible for enhancing the capabilities in digital proposition across Commercial banking with the objective of ensuring all activities & projects are delivered within the agreed scope, time, cost & quality. At the same time, ensuring a user-friendly digital customer experience model is developed towards customers centricity and delightful customer experience.

• Robust Channel interface development
• Digital Innovation & Market Trends implementation
• Data Fields technical improvement
• Sprint Releases Management
• Monitoring & Enhancing Channel performance
• Leveraging Digital Channel Data Analytics
• Digital Functionalities build –up & testing
• Customer Centricity & Digital Experience
• Increase Digital Channel Penetration
• Admin Account profile management
• Digital Channel Development – Expanding and managing digital banking channels including mobile apps, online banking portals to cater to evolving customer preferences
• Digital Innovation & Market Trends Implementation– Identifying and implementing innovative digital solutions, such as mobile payment options, chatbots, AI-driven services, to stay competitive and meet customer demands
• Increase Digital Channel Penetration - Focuses on driving customer and product acquisition and increase penetration through digital channel
• Sprint Releases Management - Responsible in mitigating impediments impacting successful team completion of Release/Sprint
• Data Fields technical improvement - Analytical skills for data capture, analysis and continuous improvement
• Admin profile management - Train channel partners and their staff, oversee account profiles, and monitor competitor activity
• Digital Channel Analytics – Leveraging data analytics to gain insights into customer behaviour, preferences and trends to make data-driven decisions for digital channel improvements.
• Digital Functionalities build-up & testing - Lead the planning product release plans and set expectation for delivery of new functionalities
• Monitoring Channel performance - Managing, monitoring and optimizing the performance of the digital channel plans to deliver the agreed commercial targets

Education required :

• Bachelor's Degree in Business management or related
• MBA or top tier management consulting experience is a plus.

Experience :

• 7 years+ of Work experience in banking/financial institution/digital technical field across geographies
• Proven quantitative, data-driven problem-solving skills and ability to break down large problems into smaller solvable chunks.
• Experience in working with commercial technology products, digitisation & distributed systems
• Comfortable using data management tools to explore data when necessary.