Bellboy
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Abu Dhabi, UAE Years of Experience Min: 1 Max: 2 Set on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic archite... cture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests' taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more.
