Job Requisition ID: 161563
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).
What you will do:-
Description of Accountability:
Customer Experience / Sales
Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.
Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager, and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.
Drive Sales & Profitability
Support the Retail Operations Manager byparticipating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.
Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion
Creates and executes strategies to maximize store sales and control expenses.
Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
Executes and complies with all company policies and store procedures
Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity; company policies regarding store operations are adhered to; facilities provide to visitors are in place; high risk areas identified and requisite measures taken to reduce shrinkage; cost saving measures are regularly investigated to control wasteful expenditure and minimize operating costs; with the objective of meeting desired retailing standards at cost effective levels.
Team Management :
Maintain motivated store team, use positive reinforcement to encourage continued improvement - Ensure consistent Staff Performance & development by coaching, counselling, disciplining; planning, monitoring, and appraising performance results - Oversee & Monitor all Cashiering activities (daily cash/ credit reconciliations/ bank deposits/ down payments and sales orders) - Responsible for role delivery and development of Second Incharge. Manage team Annual leave plans keeping in mind business needs and seasonal & promotional peak periods. Ensure retail back office co-ordinator is informed & upadted on all leaves & comp offs etc for proper records.
Self-Development :
Maintain professional and technical knowledge by attending product training workshops and training programs
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.
Required Skills to be successful:-
What equips you for the role:
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
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