BUSINESS ANALYST - DYNAMICS CRM

• Translate business requirements into CRM business solutions, leverage CRM workflow technology to automate business processes Interpreting data, analysing results using statistical techniques
• CRM Configuration: Configure and customize Microsoft Dynamics CRM to meet the needs of the business, including designing and implementing workflows, forms, entities, and views.
• Data Management: Ensure data integrity by defining data migration and integration strategies, data cleansing, and data validation rules within the CRM system.
• System Testing: Develop and execute test plans to validate CRM system changes, including user acceptance testing (UAT), and address any issues that arise during testing.
• Training and Support: Provide training and support to end-users and stakeholders on CRM functionalities, ensuring proper adoption of the system.
• Documentation: Maintain comprehensive documentation of CRM configurations, processes, and procedures.
• Reporting and Analytics: Create and maintain reports and dashboards to provide valuable insights into business performance and customer interactions.
• Continuous Improvement: Stay updated on the latest CRM trends, best practices, and Microsoft Dynamics updates to identify opportunities for system improvement.
• Develop communication plans, training materials, and workshops to educate stakeholders and promote buy-in for proposed changes.

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Technology