CAFM Administrator & Help Desk Team Leader
Full-time Entities: Besix Construct L.L.C.
Company Description
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.
Job Description
Workload Monitoring, Planning & Scheduling+
Monitor incoming work requests, prioritize based on SLAs, and ensure accurate information for effective completion.
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Manage work orders, optimizing scheduling for efficient service delivery while supporting maintenance operatives.
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Coordinate with stakeholders to resolve suspended work orders and facilitate successful completion.
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Manage PPM workload prioritization and communicate with stakeholders regarding disruptive works.
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Oversee helpdesk operations, including leave management and rostering.
Technical Support:+
Maintain asset register accuracy, apply maintenance plans, and ensure compliance with H&S standards.
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Collaborate with CAFM systems support for hardware/software issues and upgrades.
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Provide accurate information to helpdesk for customer inquiries and reporting.
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Assist in identifying failing assets and optimizing maintenance strategies.
Quality Assurance:+
Conduct quality checks on reactive and PPM work, documenting findings and implementing corrective actions.
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Generate performance reports for continuous improvement of workload planning and scheduling.
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Ensure quality service provision by conducting checks on helpdesk calls and services.
Education and Development:+
Identify training needs and organize formal and informal training sessions.
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Assist in designing and developing training materials.
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Share acquired knowledge with colleagues and facilitate training sessions.
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Undertake necessary training to enhance skills and knowledge.
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Take ownership of personal learning and development.
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Lead the development and career progression of helpdesk operators.
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Evaluate an
d implement strategies to improve team performance.
Financial Management+
Assist in costing labor and materials for new work.
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Support in producing purchase orders.
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Ensure compliance with company policies and procedures.
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Governance and Health & Safety
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Ensure compliance with company policies and regulations.
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Report any health and safety concerns.
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Attend necessary
health and safety training sessions.
Miscellaneous+
Maintain positive relationships with colleagues and stakeholders.
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Undertake additional duties as required.
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Keep skills and knowledge up to date.
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Adhere to company policies and standards of behavior.
Qualifications
Minimum 2 years of relevant experience in Managing CAFM & Help desk in Facility Management industry. Willing to work in Abu Dhabi Excellent communication skills Sound IT knowledge and experience. Capable of working in a demand driven service. Process and Procedure writing skills. Knowledge of Mechanical & Electrical Building Services Excellent organizational skills with the ability to organize others. The ability to listen to others understand and interpret their views analysis and provided advice/solutions. Excellent oral and written communication skills with the ability to communicate effectively with both technical and non–technical staff. Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Must be able to set and negotiate priorities with the customer & contractors for themselves, and subsequently programs workload to achieve results and meet deadlines. Able to concentrate and focus on a range of issues.
Additional Information
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration
CAFM Administrator & Help Desk Team Leader
Abu Dhabi - United Arab Emirates * Full-time
