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    Collections Officer

    Emirates NBD

    Dubai, UAE

    Ref. JB1475119

    Job Description

    •To follow up and collect on all overdue, delinquent (over credit limit cards) customers.
    •Meets Targets set on flow and delinquency rates.
    •Act on Collection Reports initiated by Supervisor after his review and comments.
    •Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
    •Identify un-contactable/skip customers and redirect these for filed visits.
    •Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer (PF and SBF customers).
    •Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
    •Send collection standard letters /SMS/Emails to un-contactable customers.
    •Prepare daily / weekly progress report (daily performance tracker).
    •Review collection MIS to measure own effectiveness, productivity & efficiency.
    •Provide team leader / Asst Manager with feedback on :
    Market Information
    Acceptance criteria
    Any other important information which will help streamlines the process & reduces credit risk.
    •Adherence to queuing strategy.
    •Undertake any other duties as required by the division from time to time.


    •Excellent communication skills with ability to negotiate with the customer under adverse conditions.
    •Should be honed to recognize or differentiate between willful / intentional defaulters and others to restrict further exposure and initiate suitable collection actions.
    •Ability to strike a delicate balance between service and collections roles.
    •Flair for consistent achievement of productivity and performance targets with high motivational levels.
    •Ability to handle stress that may evolve due to constant target pressures and collections follow-ups, which may become monotonous after a sustained period of time.
    •Basic operational knowledge of all retail banking products and previous experience in a Collections/Credit exposure an added advantage
    •Familiarity with Microsoft Word and Excel.

    Job Details

    Job Location:
    Dubai, United Arab Emirates
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Min: 1
    Residence Location:
    United Arab Emirates
    High school or equivalent