Customer Experience Graduate (Emiratization)
Job Title
Customer Experience Graduate (Emiratization)
Job Description
Location:
Dubai, UAE
Duration:
1 year contract
Mandatory requirement:Emirati nationalonly holding Family Bookand registered/ able to register inNAFIS
NAFIS is a governmental federal program aimed at increasing the competitiveness of the Emirati human resources and empowering them to occupy jobs in the United Arab Emirates’ private sector over the next five years. It is launched as part of the “Projects of the 50”, which aim to accelerate the development journey of the UAE.
To comply with the UAE nationalization law, our company must hire 10% nationals from UAE by year 2026.
Job title:
As a
Customer Experience Specialist for Philips Health Systems, you will be supporting the customer journey mapping methodology, identification and performance of appropriate tooling, activities, work flows and change management programs to improve customer experience. In partnership with senior leadership, you will drive accountability through cross-company data and metrics.
Your role:
• Support the Customer Experience team with relevant activities: logistics management, transactions, customer follow-ups
• Identify customer insights and needs in terms of customer experience, and consistently capturing user feedback from the field, measurement and maintenance of customer satisfaction
• Ownership of user analytics and data sharing, using this as a basis for sharing insights with the business
• Engage and consult with internal and external stake holders on Customer Experience initiatives
You're the right fit if: (4 x bullets max)
1. You're an Emirati national, holding Family Book and registered/ able to register in NAFIS
2. Post-2022 university graduate
3. Fluent in both English and Arabic
4. Having a customer-oriented mindset
5. Bring strong analytical skills and advanced knowledge of MS Excel
6. Previous experience with SAP is preferred
In return, we offer you
A 12-month program that will provide a unique opportunity to gain valuable skills in a supportive environment. In addition, the ability to grow within a multinational company and to understand the processes and structure of Health Tech Business. You can join the company that values the interaction between technology and people, while working on challenging projects .
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
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At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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