Customer Relationship Officer (UAE Nationals Only)

Customer Relationship Officer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

•  Relationship Management and Customer Support - Develop and manage customers in order to meet their needs and achieve the objectives of the Bank in line with the required standards. Identify and act on new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank.
• Audit and Compliance - Perform adequate care and due diligence in day to day conduct in order to protect the Bank from financial and non-financial loss.
• Policies, Processes, Systems and Procedures - Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stakeholders.
• Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.