Customer Service Executive - Medcare Palm Jumeirah

Your Responsibilities:

· Welcome & greet patients & ask query of the patient as per set checklist.

· Help in Registration form & Insurance form fill up.

· Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.

· Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).

· Send patient to concerned counter. Assist patient if required in reaching to the counter.

· Handover Patient Registration Cards to the patients.

· Ensure patients are informed if a doctor is running late or called out.

· Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.

· Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.

· Coordinate with Symphony for insurance related matters.

· Receive patient file and enter details in the system.

· Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.

· Collect money from patients and make Backdate billing for pending approvals.

· Call & follow-up with patients regarding NP amounts.