Director of Client Services – FX and CFDs

Director of Client Services – FX and CFDs

at ThinkMarkets Dubai, Dubai, United Arab Emirates ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a n experienced financial markets Executive for the position of Director of Client Services – FX and CFDs to join our rapidly growing global workforce in Dubai. In this newly created role, the Director of Client Services will be the driving force for servic e across the Group. T his includes leading our commitment to delivering industry leading 24/7 omni channel support for our global client base. W e will look to your service expertise to efficiently reduce friction across all touchpoints and provide our clients with the support, knowledge, and confidence to trade global markets . The candidate must be a data-driven individual with a strong service and trading background within the CFD/FX sector. Working across multiple regions and with leading technologies, this role is fast-paced and suits a candidate with a passion and deep understanding of trading financial markets and has a demonstrable client-centric approach. You will be working closely with the Chief Operating Officer and other C-Level Executives in this exciting role to develop and execute on service processes, automations, and objectives. You will have a strong ability to work with and coordinate across departments including Sales, Marketing, Compliance, Technology and Trading. Responsibilities: Define tasks with business requirements for technology teams Implement training plans focused on developing and reinforcing critical, service competencies and procedures Requirements: A minimum of 7 years of Client Services and Trading experience working within the CFD/FX sector At least 5 years of senior, Director level leadership experience Experience dealing with C-Level Executives on a daily basis Expert knowledge of trading, platforms, service, processes, and the operational workflows of an OTC CFD/FX brokerage Experience in sourcing, onboarding, and integration of key service technologies and automations Exceptional analytical and reporting skills Ability to work and communicate across multiple regions Must be an agile team player with experience communicating with key stakeholders and the ability to multitask in a fast-paced environment