A. Strategic Management

• Develop and implement operational strategies aligned with organizational objectives.
• Participate in business development activities including lead generation, site surveys, tender preparation, cost estimation, and budget planning.
• Manage the complete project lifecycle from planning through execution, monitoring, handover, and close-out.
• Establish operational objectives, performance targets, and resource plans.
• Identify operational risks and implement mitigation strategies.
• Monitor departmental performance against financial and operational KPIs.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.

B. Operations Management

• Manage day-to-day Hard FM operations across multiple contracts and facilities.
• Ensure effective deployment and utilization of manpower, equipment, and materials.
• Develop and implement Planned Preventive Maintenance (PPM), Predictive Maintenance (PdM), Condition-Based Maintenance (CBM), and Reactive Maintenance programs.
• Monitor the performance and reliability of building assets including:
  • HVAC Systems
  • Electrical Systems
  • Plumbing Systems
  • Fire & Life Safety Systems
  • Civil & Structural Assets
  • Building Management Systems (BMS)
  • ELV Systems (where applicable)
• Ensure all contractual KPIs and SLAs are consistently achieved.
• Analyze maintenance trends and implement corrective and preventive actions.
• Approve maintenance schedules, work permits, shutdown plans, and technical procedures.
• Manage emergency response and critical equipment breakdowns.
• Ensure proper asset documentation, maintenance records, and statutory certifications are maintained.

C. Financial & Commercial Management

• Prepare annual operational and maintenance budgets.
• Control operational expenditure and maximize profitability.
• Monitor contract profitability and financial performance.
• Ensure timely billing, invoicing, revenue collection, and cost recovery.
• Review subcontractor quotations and supplier contracts.
• Identify cost optimization opportunities without compromising service quality.
• Evaluate lifecycle costs and recommend asset replacement or capital improvement projects.

D. Leadership & People Management

• Lead multidisciplinary engineering and maintenance teams.
• Coach, mentor, and develop technical staff.
• Conduct performance evaluations and competency assessments.
• Establish clear objectives and performance expectations.
• Promote teamwork, accountability, and continuous learning.
• Manage subcontractors and specialist service providers.

E. Client & Stakeholder Management

• Build and maintain strong relationships with clients, consultants, suppliers, and regulatory authorities.
• Conduct regular client meetings and performance reviews.
• Respond promptly to client concerns and service requests.
• Prepare monthly operational and management reports.
• Support contract renewals and business retention initiatives.
• Identify opportunities for additional services and business growth.

F. Business Development

• Identify new business opportunities within existing and prospective clients.
• Support tender submissions, technical proposals, and commercial presentations.
• Participate in site inspections, technical clarifications, and bid evaluations.
• Assist in developing competitive maintenance solutions that meet customer requirements.
• Contribute to market intelligence and competitor analysis.

G. HSEQ & Regulatory Compliance

• Ensure compliance with UAE laws, local authority regulations, and client requirements.
• Ensure full compliance with Health, Safety, Environment, and Quality (HSEQ) standards.
• Promote a strong safety culture and zero-incident workplace.
• Conduct safety inspections, audits, toolbox talks, and risk assessments.
• Ensure compliance with ISO management systems where applicable:
  • ISO 9001 – Quality Management
  • ISO 14001 – Environmental Management
  • ISO 45001 – Occupational Health & Safety
• Ensure all statutory inspections, certifications, and permits remain valid.

H. Reporting & Performance Management

• Monitor operational KPIs and service performance.
• Prepare weekly, monthly, and annual operational reports.
• Review maintenance backlog and resource utilization.
• Analyze equipment failures and implement root cause corrective actions.
• Present operational and financial performance to senior management.

4. Key Performance Indicators (KPIs)

• SLA/KPI Compliance (%)
• Planned Preventive Maintenance (PPM) Completion Rate
• Asset Availability & Reliability
• Mean Time to Repair (MTTR)
• Mean Time Between Failures (MTBF)
• Client Satisfaction Score
• Contract Profitability
• Budget Compliance
• Revenue Collection Performance
• Safety Performance (Lost Time Incidents/Accidents)
• Audit & Regulatory Compliance
• Team Productivity
• Contract Renewal Rate

5. Qualifications

• Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or Facility Management.
• Master's Degree is an advantage.
• Professional certifications such as PMP, IFMA (FMP/CFM), BIFM/IWFM, or equivalent are preferred.

6. Experience

• Minimum 8–12 years of experience in Facility Management.
• At least 5 years in a managerial role overseeing Hard FM operations.
• Experience managing multiple facilities and maintenance contracts.
• Strong knowledge of UAE FM practices, statutory regulations, and authority requirements.

7. Technical Competencies

• Hard FM Operations
• MEP Systems
• HVAC Systems
• Building Management Systems (BMS)
• CAFM/CMMS Software
• Asset Lifecycle Management
• Budgeting & Cost Control
• Contract Management
• Project Management
• Risk Management
• Technical Troubleshooting
• Procurement & Vendor Management

8. Behavioral Competencies

• Leadership
• Strategic Thinking
• Customer Focus
• Decision Making
• Problem Solving
• Communication & Negotiation
• Planning & Organizing
• Team Development
• Results Orientation
• Commercial Awareness

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.