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    Front Desk Shift Leader/ Supervisor

    The JW Marriott Marquis Hotel Dubai

    Dubai, UAE

    Ref. JB1794162

    Job Description

    Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.

    Ensuring that front desk operations runs smoothly in a professional manner at all times.

    Perform all front desk related responsibilities and duties when assigned or required.

    Assume leadership in the absence of front desk manager

    Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training.

    · Have a thorough knowledge of JW Marriott Marquis Dubai products and services.

    · Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.

    · Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift through out the shift and briefings.

    · Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.

    · Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.

    · Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.

    · Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.

    · Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.

    · Have a through knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.

    · Have a thorough knowledge of OPERA, MARSHA, IMS, Guestware and other front office related operational software.

    · Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports.

    · Identify and resolve guests problems efficiently and resolve to the guest satisfaction

    · Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts

    · Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.



    · Adequate experience in a similar supervisory position within front office department minimum 2 years within a 5 star hotel chain.

    Skills and Knowledge

    · Strong Communication skills (verbal, listening, writing)

    · Innovative

    · Pro-active and reliable

    · Able to work alone and within a team

    · Problem Solving and Complain Handling

    · Leadership

    · Development, Coaching and Training skills

    · Multi Tasking

    · Strong organizational and time management skills

    · Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge

    Education or Certification

    · Good level of English essential

    Job Details

    Job Location:
    Dubai, United Arab Emirates
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Status:
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Residence Location: