Front Office Coordinator

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Coordinate reception work during the shift in an effective manner.
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences.
• Relieving Rooms Controller on his/her leaves for Rooms’ controller duties and responsibilities.
• File guest paperwork or documentation.
• Coordinate the billing and all admin related work at FO.
• Handling monthly payroll.
• Placing orders and requisitions.
• Maintain confidentiality of proprietary information, protect company assets.
• Coordinate tasks and works with other departments.
• Centre point of all Coordination with regards to Quality/Training/ Stores/ Purchase/ Human Resource matters relating to all sections of Front Office
• Liaise with all Section Heads with regards to Public holidays/ Lieu Days/Vacation & Monthly Index and ensure correctly updated
• To report any maintenance defects in Front of House area to Engineering Department & follow up.
• Liaise, source quotes and raise requests as needed for CAPEX, internal requisitions, purchase requests, maintain the files and follow up on pending requests and coordinate with Stores sections with regards to weekly Stores requisitions
• To co-ordinate with all the relevant departments and organize uniforms, name badges, computer ID, passwords for new starters, management trainees & ensure that Training Officer schedules their departmental induction plan in a timely manner.
• To schedule interviews, assessment centres, manage the on-boarding of new colleagues and due follow up with People & Culture.
• Prepare the complete details of all Front Office colleagues for appraisal yearly and bi-yearly as requested by Management.
• Support the communication of Goals, Key Performance Indicators and new Company and Social Initiatives to the teams.
• To submit the Overtime Hours on weekly basis to People & Culture.
• To update the ReviewPro score in FO notice board on daily basis.
• To update the OPERA rights sheet on regular basis
• Conduct any other related duty & task requested by Management.

• College diploma in hotel management or related field
• Previous experience in Front Office operation. 
• Luxury hotel experience is must.
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken

Relocate to remote area.