Ground Crew Manager

Job scope: 

• Manages a team of ground crew colleagues and comms controllers.
• Manages ground crew and comms control schedules
• Ensures computer systems are running efficiently
• Holds regular briefings for the GC and comms control colleagues
• Attends regular meetings with their manager
• Delegates tasks and ensures goals are met
• Trains colleagues on how to use the Tunnel 3system.m
• Handles customer complaints
• Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review department policies and update them when necessary
• Ensure inventory and stock is well managed
• Preform other duties given to him/her by the operations director
• Understands live promotions and helps create new ones
• Ensures a smooth customer journey
• Makes development plans for GC colleagues and conducts appraisals
• Approves any shortages
• Applies or approves a credit note when necessary
• knowledge and understanding of all areas of the experience
• Has the ability to manage time effectively while setting the tone of the team though modeling and leadership
• Interviewing and hiring new employees
• To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues
• To ensure any broken or damaged equipment is reported and monitored effectively
• To manage food and beverage inventory, ordering and stocking
• To lead and manage the food and beverage department
• To maintain a safe and healthy working environment that is compliant with local regulations (ADFCA) and international (HACCP) best practices
• To recruit, train and develop a team which passionately delivers guests service excellence
• To monitor food and beverage operational, food safety and hygiene reports to be updated on the daily events in the department
• To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues

To be considered for the role, you will need to have: 

• Bacheor Degree or equivalent
• Minimum 2 years’ experience working within a theme park / climbing gym or wind tunnel
• 2 years working in a guest experience role
• English intermediate speaking and writing skills or higher
• Knowledge on how to work MS programs
• Outside of the box thinking
• Proactive