Job Description
KEY ACCOUNTABILITIES
- Develop the plan, track, monitor, coordinate & execute database restoration tests for non-critical applications & disaster recovery (DR) tests for critical applications of HO and regional Business units.
- Ensure all business units have DR plans & restoration procedures for their critical applications.
- Conduct business impact assessment for applications of HO to define RTO/RPO requirements, and ensure the DR plans and backup procedures are aligned.
- Collaborate with technology teams to ensure new initiatives/projects meet business and IT recovery levels (RPOs, RTOs) to ensure that new and ongoing projects sustain the level of recoverability consistent with business objectives.
- Conduct periodic review of backups configuration to ensure that all critical data, systems, applications are adequately backed up.
- Collaborate with business continuity management (BCM), business units, external business partners, internal regulatory partners, and key IT staff members to plan and maintain effective DR exercises.
- Facilitate coordination of recovery activities and ensure a smooth recovery of systems once a disaster is declared.
- Monitor critical applications & infrastructure availability, investigate and report on major unplanned downtimes.
- Provide periodic updates on DR drills and backup restoration tests conducted in HO and regional business units as an input for KPI reporting.
- Conduct workshops and train technology teams in business units on DR Management.
- Provide assurance to our insurers, partners, regulators & the Board on technology resilience.
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviour in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
- Perform other related duties as assigned.
JOB CONTEXT
Group Specialist - Technology Resilience reports to Group Sr. Manager - Technology Governance within Group Technology department. The job context will revolve around DR planning, DR drills management, backups monitoring and restoration testing, systems availability monitoring.
QUALIFICATIONS, EXPERIENCE AND SKILLS
Knowledge and Experience
Bachelor’s Degree in Computer Science or equivalent. Should have 8-10 years of experience in IT governance with at least 5 years’ experience in technology resilience management. Extensive experience in implementing organisation-wide program of continuity management and disaster recovery planning and processes, including backup, recovery, storage systems and IT security management. Experience with BCP and DR Recovery plan testing. CBCI, ISO 22301 Certified Business Continuity Manager, CBCP, C/DRE, EDRP or other industry relevant certifications are preferable. Working knowledge of ISO 22301, ISR, COBIT 2019 etc. Good understanding in E-commerce, logistics, supply chain & port operations applications will be an added advantage. Experience in working with Multinational Companies (MNC) is preferable.
Soft Skills
Excellent analytical skills. Excellent verbal and written communication. Program and Project management skills. Time management skills. Team player and conflict management skills. Ability to adapt in a complex environment, loves challenges, with the will and drive to learn new things on his/her own. Cultural awareness.
Technical Skills
Experience in Disaster Recovery, backup restoration, performance monitoring solutions and products. Knowledge of developing policies, procedures related to disaster recovery & resilience management processes. Expertise in Microsoft Word, Excel & PowerPoint.
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