Hostess - One Michelin-star Italian Restaurant

Responsibilities:

• During the opening procedure, ensure that the table top set up (flowers, candles, lamps, and tent cards) is set according to the restaurant's requirements.
• Ensure that all tabletop items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Manager's requirements.
• Clean chair/sofa cushions.
• Set up the hostess desk according to the hotel standards.
• Greet and seat the guest in a friendly and courteous manner.
• Assist with service as required by the Manager.
• Handle all telephone bookings and inquiries.
• Ensure that the Managers are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all tabletop items are collected and cleaned.
• To be present in the restaurant during service hours.
• Ensure that all menus, drinks lists, and guest collateral items are kept clean and not damaged
• Assist the Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as when required
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with hotel brand standards.

Requirements and Key Competencies

• Experience in the same role in a luxury restaurant / hospitality environment, resort experience is a plus
• Diploma in Hospitality Management or equivalent
• Composed and ability to provide high quality guest service in a fast-paced environment
• Engaging and outgoing personality
• Excellent communication skills