Installation/Service Manager

Role: Installation/Service Manager
Experience: 7-8 Years
Industry: Kitchen Contracting Services

Our client is a decade-old, renowned global construction and project management firm. We are seeking an Installation/Service Manager to join one of their businesses, specializing in kitchen contracting services. 

Responsibilities:

• The Installation Manager is responsible for overseeing the installation and maintenance of various systems, including equipment, networks, and software. They must possess strong leadership skills, as they will lead a team of technicians and ensure that all installations are completed within budget and on schedule.
• A service manager manages the staff, operations, and financial aspects of a service-oriented business. They establish and maintain a robust customer service system that guarantees prompt and personalized assistance by delivering exceptional service.
• The primary responsibility of a service manager is to oversee the service department, manage customer relationships, and drive customer satisfaction. They are the critical link between the company and its clients, ensuring that service requests are efficiently handled, customer expectations are met, and service standards are maintained.
• The role of service managers is extensive, including hiring, training, and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyze customer feedback, and address any gaps or areas for improvement. They work with internal teams to ensure effective coordination, timely resolution of issues, and seamless service execution
  
  Working Days: Monday to Saturday
  Working Hours: 9 am to 6 pm