IT Manager - Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury and memorable experiences.

The IT Manager is responsible for the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.

The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).

The IT Manager should be available weekdays for escalation and general IT Support management.

Breakdown of Responsibilities

Executive Summary

Day to day Colleague IT Support and Oversight. Second Line Guest Support. Change Management Planning. Vendor Issue Escalation. Task Management Assistance.

General IT Management
• Support SLA Management

IT Support
• Assist with IT Routine Task List (38)
• Daily Guest & Colleague Support
• IT Infrastructure Maintenance Tasks
• End Point Devices Maintenance Tasks
• Hotel Core Application Maintenance & Monitor
• Implement MOHG Standard
• IT Issue Troubleshooting
• IT Issue Escalation
• Change Request Management
• Telephone configuration and management
Audio Visual
• Event Management
• Delegation AV Management
• Support IT Related for Meetings & Events

IT Team Management
• IT Rota Management
• Daily IT Resourcing Assignment

Project Management
• Major Project Management

Cyber Security and Compliance
• System Vulnerability Management
• End Point Protection Tools & Management
• Alert Monitoring & Follow Up
• Information Security Awareness Training
• MOHG Information Security Policy Training
• Implement Information Security Initiatives
• IT Document Management for Audit

Network Management
• Physical network troubleshooting
• Fulfilling additional network requirements for events and special guests.