IT Site Manager

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

IT Site Manager

Dubai, UAE

Job Description

The IT Site Manager will lead IT projects and support for the Middle East Markets – UAE, Saudi Arabia, Kuwait.

The role involves establishing robust IT processes and partnerships with all Galderma stakeholders in the Middle East. Additionally, a key responsibility is to enhance the IT user experience for Galderma's Middle East employees. This includes leading and executing IT projects for the markets, overseeing day-to-day operations, and ensuring strict adherence to audit and compliance requirements as stipulated by Galderma's IT governance model.

Job Responsibilities

• Process Enhancement and Stakeholder Partnership: The focus is on establishing effective IT processes, building partnerships with internal stakeholders (GM, Finance, Sales etc.) and addressing present and future IT needs of the business.

  
  

• User Experience and Efficiency Improvement: Ensuring a positive IT experience for Middle East employees is paramount, encompassing aspects like onboarding, IT equipment compliance during exits, and ongoing process enhancements using global tools.

  
  

• Service Delivery and Management: Responsible for local infrastructure management and end user support, employing methods to measure, report, and enhance service delivery. Supervising technical resources and coaching the business to ensure compliance with Galderma global IT Ticketing system.

  
  

• Compliance and IT Operations: Ensuring local IT operations adhere to corporate standards and industry best practices. Implementing and maintaining local IT systems as per corporate policies and standards are focal points.

  
  

• Business Relationship, Security, and Projects: Advocating Galderma's IT vision and strategy, developing strong business relationships, and collaborating with Global IT to implement solutions are key. Adhering to compliance, managing local IT projects, and overseeing operations are core functions.

  
  

Minimum Requirements

• Bachelor’s degree in IT or Business; IT certifications (ITIL, PMP) are advantageous.

  
  

• Proficient with SharePoint workflows, security groups, and reporting tools (Tableau, Qlikview, PowerBI).

  
  

• 3+ years implementing solutions in mid-size companies, 8-10+ years in IT

  
  

• Right to live and work in UAE

  
  

• Strong leadership, technical skills (End User Computing, Server, Network), and communication abilities.

  
  

• High energy for project leadership and enhancing user experiences.

  
  

• Fluent in English; pharmaceutical industry experience is a plus.

  
  

Galderma is the world’s largest independent dermatology company, present in approximately 100 countries. Since our inception in 1981, we have been driven by a complete dedication to dermatology. We deliver an innovative, science-based portfolio of sophisticated brands and services across Aesthetics, Consumer Care and Prescription Medicine. Focused on the needs of consumers and patients, we work in partnership with healthcare professionals to ensure superior outcomes. Because we understand that the skin we’re in shapes our life stories, we are advancing dermatology for every skin story. For more information, please visit our website: https://www.galderma.com/careers