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Job Description

Overview of the Role:

As a Spare Parts Sales Representative, you'll be at the forefront of our customer service efforts. Your primary responsibility will be assisting walk-in customers in selecting the right parts and accessories for their needs. You'll also play a crucial role in ensuring customer satisfaction by providing expert advice on product selection and promoting the full range of brands we represent.

 

What You Will Do:

  • Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
  • Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
  • Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
  • Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
  • Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
  • Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.

 

Job Details

Job Location
Abu Dhabi United Arab Emirates
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Sales
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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