Job Description
Role Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
The QA will monitor inbound and outbound calls, chat and email responses.
Track customer service and conformity as per company policies and procedures
The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company’s customer service experience
Participates in the design of call monitoring formats and quality standards
Performs call monitoring and provides trend data to site management team
Uses quality monitoring data management system to compile and track performance of team
Performs monitoring of customer care email responses
Coordinates and facilitates call calibration sessions for call center staff
Provides feedback to the call center manager
Prepares and analyses internal and external quality reports for management staff review.
Interested candidates, kindly share your cv onjobs@uhrs.aewith email subject as 'QA Executive'
RequirementsRole Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
The QA will monitor inbound and outbound calls, chat and email responses.
Track customer service and conformity as per company policies and procedures
The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company’s customer service experience
Participates in the design of call monitoring formats and quality standards
Performs call monitoring and pro
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
