Developing and maintaining a quality assurance program for a restaurant or food service operation.
Evaluating the quality of food served by the restaurant or food service operation.
Evaluating the cleanliness of equipment, utensils, and work areas of a restaurant or food service operation.
Deals with quality improvement by completing product, company, system, and organizational audits.
Helping with the recruiting process.
Establish and enact the Inspection Plan.
Determining and ensuring that customer requirements are met
Keep a performance record of quality reports, statistical reviews, and other activities.
Keeping an eye on the goal of increasing the company’s profitability
Assisting with the development of policies and procedures to ensure that the food served is safe, of the correct quality, and meets all regulatory requirements.
Coordinates training and therapy to provide employees with quality standards and assistance when they’re not meeting goals.
Conducts hazard analyses and monitors quality measures to set the standard for quality assurance.
Interpret, build upon, and comply with company quality assurance standards
Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
Document quality assurance activities with internal reporting and audits
Develop new standards for production and design, with improvements as needed, and create testing
protocols for implementation across all service lines
Identify training needs and take action to ensure company-wide compliance
Pursue continuing education on new solutions, technology, skills, daily and Monthly responsibilities
Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
Monitor risk-management procedures, and maintain and analyse problem logs to identify and report recurring issues to management and product development
Provide training and support to quality assurance team on systems, policies, procedures, and core processes.
Requirements
HACCP Certified
Minimum 2years work experience in F&B Industry
Good communication skills.
Thorough knowledge of local quality & safety regulations, codes, and standards.
Strong communication and interpersonal skills, with the ability to communicate safety requirements to diverse audiences effectively.
Excellent problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
