Quality Specialist (Emirati nationals)

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Job Description:

You as a Quality Specialist will be a part of the Hitachi Energy based in Dubai, United Arab Emirates. In this role you will voice of the customer represents the voice of the customer within local team. You should ensure that customer feedback processes are used, customer feedback evaluated and presented to and used by local teams.

Your responsibilities:

• Challenging the teams with customer experience feedback and input to decisions. Enables and train employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
• Quality Assurance and Compliance Works within local teams/organization to apply appropriate methods to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers.
• Providing confidence that customer and stakeholder needs/expectations will be fulfilled. Drives the utilization of process management across own organization.
• Driving quality assurance and built-in quality of deliveries. Ensures that the quality assurance process steps are documented in the IMS to deliver consistent results, minimizing variation, and maximizing efficiencies. Performs audits and uses Quality data analytics from all parts of the operation to identify risks, failures and nonconformances within the local operations, its suppliers, and customers.
• Quality & CI Governance Leads the local teams in the application of process management, serving operational and business needs. Ensures that processes are continually evaluated for effectiveness. Ensure that quality & CI processes are implemented.
• Quality management system takes responsibility for the local Quality Management System and leads local teams to use it to provide the local organization with procedures and documentation that sufficiently describe their work activities. Drives and supports local organization to analyze performance, assure compliance and continuously improve to ensure an efficient Quality Management System.
• Continuous Improvement Deployment Uses continuous improvement, L6S and other CI methodologies to ensure the successful deployment of the local business strategy. Facilitate best practice sharing within local organization. Provides organization-wide visibility of the current portfolio of continuous improvement efforts; track via metrics / KPIs progress and value from these efforts.
• Change Management Promotes and supports behavioral change to continuously improve function performance through programs and initiatives. Contribute to identifying and escalating barriers to change.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Background

• Bachelor’s degree in electrical engineering from a reputed institute.
• Proficiency in both spoken & written English language is required.