RCM Product Specialist

Working closely with the global product teams and local implementation teams, this role is responsible for configuring and managing TrakCare to meet the specific requirements of our local market. This Product Specialist will become an “expert” in Billing/ Healthcare Revenue Cycle Management & Claims and will be expected to understand the process, design optimal solutions, and enhance the current functionalities. Bringing together the regional requirements and statutory regulations, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing, and documenting the output. Working with the Regional Product Manager, the Product Specialist is responsible for producing high-quality, well-documented outputs that are used to drive implementation projects and lead the clients.

 

The duties initially assigned include, but are not limited to:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality
• Provide business analysis of problems and new requests 
• Collect, synthesize, and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms 
• Participate in project teams with developers and other key staff to develop new functionality for the product
• Assist with scoping and planning of new developments as needed
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfies stated needs
• Prepares and delivers product material, product presentations, and demonstrations as needed to support knowledge sharing, learning, pre-sales, and customer requirements

• 5+ years of experience as a Healthcare Information Manager or equivalent experience with a software vendor, and a good understanding of administrative and/or clinical processes/ Billing RCM
• Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Previous experience working with healthcare applications at an in-depth level
• University Degree in Technology, Science, or Healthcare

 

Professional Skill Requirements: 

• Very good problem-solving and analytical skills
• Excellent communication, interpersonal, and multi-cultural skills 
• Ability to coordinate and lead team

 

What we can offer you:

• Attractive compensation package
• Work in multi-national teams and environment
• A balanced career path combining technology skills with communication, people, and delivery management aspects

 

 

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.