Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Reservations Agent and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Handle incoming reservation inquiries via telephone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, taking into account their preferences and special requests.
- Process reservation requests promptly and accurately, entering details into the hotel's reservation system.
- Confirm reservations with guests and provide them with booking confirmation numbers.
- Maintain up-to-date knowledge of room types, rates, and promotional offers to effectively upsell and maximize revenue.
- Coordinate with other hotel departments to ensure guest needs and preferences are met, including special requests and room assignments.
- Handle reservation modifications and cancellations according to hotel policies and procedures.
- Provide excellent customer service by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
- Generate reports and maintain accurate records of reservation transactions and guest interactions.
- Assist in the development and implementation of reservation procedures and protocols to improve efficiency and guest satisfaction.
Ideally, you should possess some or all the following qualifications and experience:
- Previous experience in a reservation or customer service role, preferably in the hospitality industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong attention to detail and accuracy, with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn new programs quickly.
- Ability to work independently as well as part of a team, with a proactive and positive attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of hotel operations, room types, and amenities is a plus.
- High school diploma or equivalent; additional education or training in hospitality or related fields is desirable.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
