Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
Reporting to Restaurant Manager / Restaurant General Manager.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Have extensive knowledge of Sake, and all its service standards.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet.
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Project at all times a positive and motivated attitude and exercise self-control.
Have an excellent understanding of food in general, ingredients and preparations to ensure the right beverages can be recommended, with a strong focus on Sake sales.
Have an excellent understanding of today’s sake trends and ratings, as well as understanding of the business and regularly developing further to gain greater knowledge.
Have an ability to transfer knowledge on sake, and all the traditional methods that apply for consuming this beverage.
Have an excellent understanding of wines, the wine service and is able to hold trainings to the team to encourage sales.
Be able to control stocks, produce efficient costing of wines and sake, as well as perform excellent recommendations to guests.
Be knowledgeable about Wine Service and Wine production.
Be knowledgeable about Sake service and sake production.
Be fully knowledgeable about grapes and grape varieties.
Have accomplished all internal wine trainings offered by the hotel.
Skills & Qualifications
Certification as a Sommelier or a degree in hospitality will be an advantage.
Previous experience as Sommelier in a standalone restaurant is required, resort experience is preferred.
