Senior Manager – Continuous Improvement

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for one of our clients on the lookout for a Senior Manager - Continuous Improvement to be based out of their office in Abu Dhabi.

Purpose -

Support the Executive Director to drive a Continuous Improvement (CI) culture across the group, identify opportunities to increase process efficiency, reduce process variation, eliminate waste, sustain improvements, and monitor process performance.

Responsibility - 

• Identify areas of process improvement to enable the business to perform to its optimum ability.
• Lead Lean Six Sigma (LSS) program – Planning training at all belt levels, gathering nominations, facilitating project identification, coordinating with HR, monitoring, validating training content, managing consultant contracts, and tracking benefits.
• Manage Robotic Process Automation (RPA) program - Identify automation use cases, conduct high-level technical & commercial feasibility, manage procurement task orders to initiate use cases, track development, ensure pre-automation infrastructure readiness, monitor BOT license utilization and track benefit realization.
• Spearhead process documentation (Lean Program) – Identify processes for mapping, ensure achievement of monthly mapping targets, ensure standardization, monitor mapping tool license utilization, publish processes into the process repository.
• Participate in the analysis of the day-to-day problems to understand the root cause and propose/implement actions.
• Engage periodically with executive leadership and prioritize key focus areas; at the same time, implement quick wins.
• Communicate the performance of all programs periodically.
• Facilitate cross-functional kaizen workshops and ensure timely implementation of agreed solutions.
• Ensure alignment with policies, processes, and procedures.
• Drive change management for all large-scale process transformation projects.
• Convert process ambiguities into clear problem statements eventually formed into clear project charters.
• Partner with front-end operations and back-end support departments at all levels.
• Promote and facilitate CI groups around the problems that require a collective approach.
• Ensure the organization has the appropriate methodology, tools, and processes to perform in an optimum way.
• Develop and own short and long-term process transformation roadmap.
• Engage and manage consultants to deliver workstreams in mid-large scale process transformation projects.
• Ensure tools and techniques for continuous improvement are embedded within departments and business units.
• Implement new processes using advanced change management and stakeholder management techniques.
• Ensure on-time delivery of expected transformation deliverables in alignment with business case requirements.
• Deploy new disruptive innovations, tools, technologies, and methodologies that support process efficiency through pilots and/or launch in practice.
• Partner closely with the Digital & Technology department to drive CI through automation.
• Define Key Performance Indicators (KPIs) of implemented processes and assist in setting up statistically validated targets.
• Analyse the performance and trends of processes through KPI analysis and reporting.