Service Owner- Configuration Management

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Job Purpose

Accountable to senior management for the design, execution and improvement of the Configuration Management process. This is a technical role that is vital to the success of an ITOM ServiceNow implementation. You should be able to establish a firm process governance model that defines, measures, and monitors best practices in CMDB Administration.

Key Accountabilities

• Acts as a Servant leader & creates autonomous Team
• Ensures consistencies across requirements for the processes managed
• Design and Implement the process that will use discovery tools to capture IT Systems which will populate the Configuration Management Database to be used as a primary source of truth for enterprise data.
• Maintains the governance, policies, and strategy of the CMDB 
• Maintains the integrity of the CMDB and Discovery processes 
• Works closely with Asset Management and ITSM teams 
• Identify improvements with consumers of data whose processes interact with the CMDB 
• Review CI quality with owners of data 
• Participate in weekly CAB meetings and ensure CMDB data is part of all changes and is driving positive Change Management 
• Establish and maintain naming style/ conventions for CI’s to be managed / controlled 
• Own and manage the process of relationships created in the CMDB promoting best practices for key IT and Business services and applications to all configuration items

Essential

• 7+ Years of Experience in SDLC or Service Management and at least 3 years of extensive specialization in a expertise area.
• Understanding business applications and their functionality in the ITIL model 
• Comprehension of and the ability to communicate and implement the ITIL CMDB model 
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards 
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations 

Desirable

• Comprehension of the ServiceNow CMDB model 
• Ability to communicate and implement the ITIL CMDB Model 
• 2+ years overall experience with ServiceNow ITOM
• 5+ years overall experience in an IT Service Management role 
• The following training and/or related certifications are desirable: 
  ServiceNow Fundamentals 
  ServiceNow Discovery Fundamentals 
  ITILv4 Foundations 

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