Software Technical Support (Dubai based)
Job summary Permanent contract Dubai Salary: Not specified Starting date: March 31, 2024 Occasional remote Experience: > 6 months Education: BAC+3 Skills & expertise Generated content Attention to detail Multilingual Teamwork Time management Critical thinking +10 last month
Job description
Job Description:
Be the technical support point of contact for our key accounts.
Solve and answer technical questions about our platform (emails, phone calls…).
Test future features that will be deployed (functional & non-regression).
Document and optimize resolution of recurring issues (critical thinking).
Report directly to the Daxium Middle East Head of IT.
Preferred experience
Requirements:
Degree
Bachelor’s degree in an IT related field (IT, Digital, Data…).
Hard Skills
Proficiency of MS Excel (pivot, macros, formulas).
Ability to do presentations (MS PowerPoint).
Basic knowledge of JavaScript is a plus.
Basic knowledge of MS Power BI is a plus.
Soft Skills
Ability to meet deadlines.
Not afraid to pick up the phone.
High organization skills and attention to detail.
Great team player who can also take ownership of tasks.
Challenge the status quo.
Languages
Fluent in English.
Arabic and/or French are a plus.
Previous Experience:
Previous experience in IT Customer Support is highly recommended.
Experience with Zendesk Ticketing system is appreciated (not mandatory).
Previous experience in QA testing is a plus (not mandatory).
Daxium Middle East is an innovative startup of 40 employees and our objective is to support our customers in the digital transformation of their daily reporting. Daxium has already received 12 innovative awards and its mobile applications are used in over 60 countries!
At
Daxium, we propose you to:
Participate in the development of a dynamic start-up in a booming environment.
Join a young and passionate team, to learn and get responsibilities.
* Be polyvalent and have autonomy.
