As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Role Summary
As a Specialist – Rider Supply & Performance, you will be responsible for the success of our MENA markets in attracting new heroes (that’s what we call our riders) to our fleet and ensuring they fit our strategy and criteria and are ready to join in record speed.
You will develop reporting structure, perform ongoing and ad hoc analyses, derive insights and make recommendations, and ensure a performance and data driven culture amongst the country teams in the region. You’ll have the opportunity to work on a regional level across teams and countries, getting to know
all that is going on in the organisation and challenging teams on how they assess and improve their performance.
You will have a mentality of continuous improvement and strong analytical and interpersonal skills. You will enjoy working in a delivery focused, agile startup environment. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.
What’s On Your Plate?
● Provide the right tools to the local countries to meet the rider supply targets for MENA and constantly challenge them
● Analyze performance to identify trends and patterns to help inform decision-making by uncovering potential opportunities
● Help in driving the executions of the levers in case we are undersupplied/oversupplied while properly tracking the effectiveness of each lever
● Ensure that riders utilize their actual hours effectively while optimizing on operational KPIs.
● Understand the churn trend and their shift picking trend
● Create monthly reports and presentations to communicate supply findings and recommendations to
management
● Participate in strategic and tactical planning discussions
Technical requirements
● Bachelor’s degree in Economics or similar
● Experience in performance management or strategy development
● Intermediate knowledge of SQL/Big Query
● Proficiency in Microsoft and google sheets & google slides
● Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker
● Ability to analyze data and derive insights from comprehensive data reports
● Experience in a fast-paced environment
● Experience in project management & dealing with cross-functional teams is a plus
● BI knowledge is a plus
Demonstrated traits
● Understands data architecture and data models
● Ability to grasp complex concepts and apply them to your work / to the business
● Strong problem-solving abilities; extremely organized and process-driven
● Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well
● Thinking outside of the box to predict and prevent the upcoming issues
● An individual contributor who can work in a fast-paced environment with a make it happen attitude
● Good stakeholder management skills
● Strong written and verbal English communication skills
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