JOB PURPOSE
To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation
Accountabilities
Relationship Management: Action customer requests, respond to customers’ needs, complete sales and service activities and ensure
complaints are resolved on time in order to build longterm customer relationships and support in revenue generation
Financial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health
and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitability
People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and
practices to ensure adherence and to maximise own and employee contribution to business performance.
Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service
in all internal and external customer interactions
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