Team Leader – Transaction Services (UAE Nationals Only)

Team Leader – Transaction Services

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

•  Operations Management - Manage the day-to-day overall activities of branch operations to ensure adequate control and security measures are in place in line with the required standards.
• Relationship Management - Liaise with internal departments in all matters related to branch operations to ensure customer instructions are processed accurately and in timely manner in line with Bank policies and procedures.
• Reporting - Report on overall branch performance, in order to provide key information such as operational losses, fraud attempts, regulatory discrepancies and escalations to line manager and key stakeholders.
• Risk Management - Effectively and proactively manage the operational risk issues by implementing adequate controls around the process, within the Bank’s risk and incident management framework.
• People Management - Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved, and the business plan is delivered in line with the required policies, processes, procedures and systems.
• Policies, Processes, Systems and Procedures - Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Continuous Improvement - Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the Bank’s standards.
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.