Position: Technical Service Representative

Type: Permanent – Full time

Locations: Middle East, Africa & Central Asia

(Locations include, but not limited to, UAE, KSA, Bahrain, Qatar, Egypt, Ethiopia)

Behind every successful flight is a world-class technical support.

We are continuously building our talent pipeline for future opportunities across the Middle East, Africa and Central Asia region and are looking for dynamic, customer-focused professionals who are ready to grow with us.

Our team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers within the Middle East, Africa and Central Asia region. We deliver the best jet engines in the world through intelligent innovation and a collaborative approach.  We're putting our customers at the forefront of the aviation industry. Our product portfolio powers over 13,000 engines in-service in the ME&A region, we are keeping the world flying.

As part of our future hiring plans, selected candidates maybe be invited to participate in an assessment process to evaluate technical capability, customer service excellence and operational readiness for upcoming opportunities.

If you thrive in an international environment, enjoy working with airline customers and are excited by technology and operational excellence, we would love to hear from you.

What You’ll Do

As part of our regional customer aftermarket services teams, you will serve as a trusted technical and operational partner to our airline customers, helping ensure safe, reliable, and efficient engine operations while delivering exceptional customer support.

Key Responsibilities include:

• Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels.
• Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long-term partnership.
• Provide technical guidance and operational support related to aircraft engines, products and associate services.
• Monitor engine and system performance, proactively identify potential issues and supporting corrective actions.
• Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability.
• Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs.
• Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate.
• Support the introduction of new products and services while preparing customers for operational readiness and implementation activities.
• Identify opportunities to expand product and services within customer operations.
• Deliver exceptional and high standards of customer service while ensuring compliance with Company standards, safety requirements and operational procedures.

Technical Requirements

We are looking for candidates with strong technical aptitude and customer engagement capability within the Aviation or Engineering industry.

Ideal candidates may have experience or knowledge in:

• Powerplant engine systems and operations
• Aerospace, aviation or airline engineering support
• Technical customer support or field service engineering
• Engine performance monitoring and trouble shooting
• Airline technical performance monitoring and maintenance environments
• Aircraft maintenance planning or shop visit processes
• Mechanical, aerospace or electrical engineering practices
• Incident management and technical issue resolution
• Microsoft office and technical reporting tools
• Customer relationship management in a technical environment
• Knowledge of Rolls-Royce products is a plus

Preferred Qualifications

• Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field
• Relevant experience within the aviation, aerospace or airline engineering industry is preferred
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced, multi-cultural and customer focused environment
• Willingness to travel regionally when required

Why Join Us?

This is an opportunity to become a part of a global aviation support network that helps keep airlines operating safely and efficiently around the world.

You will:

• Work alongside industry-leading aviation
• Support advanced aircraft engine technologies
• Build meaningful relationships with major airline customers
• Gain regional and international exposure
• Grow within a dynamic and technically driven environment
• Join a collaborative team committed to operational excellence and customer success

Assessment For Future Opportunities

This evergreen talent pipeline advertisement is intended to identify and engage high-potential candidates for future openings across the Middle East, Africa and Central Asia region.

Shortlisted applicants may expect to be invited to complete an in-person assessment process that may include:

• Technical assessments
• Customer and operational scenario exercises
• Problem-solving evaluations
• Interviews with regional leadership teams

Ready to help Power Aviation Forward?

If you are passionate about Aviation technology, customer partnership and technical excellence, we invite you to join our future talent pipeline and be part of the team that keeps the world flying.

As a part of your application, please upload any supporting documents.

Closing Date: 07.07.2026