Technical Support Engineer

We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking systems, with a diploma or degree in computer science or a related field and at least 3 years of relevant experience. As a Technical Support Engineer, you will provide first-line support to our clients and internal users, ensuring the smooth operation of our computer systems and resolving any technical issues that arise.

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  
• Diagnose and troubleshoot technical issues, including network configuration and system malfunctions.
  
• Provide prompt and accurate customer feedback, ensuring high levels of customer service.
  
• Prepare and maintain technical documentation, including incident reports and solutions logs.
  
• Monitor and maintain computer systems and networks, ensuring security and efficiency.
  
• Train users on new systems, software, and best practices in IT security.
  
• Coordinate with internal departments to improve IT support processes and user satisfaction.
  
• Stay updated with the latest technologies and advancements in computer hardware and networking.
  

• Diploma or degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 3 years of experience in computer hardware and networking.
  
• In-depth understanding of computer systems, networks, and software applications.
  
• Familiarity with various operating systems (e.g., Windows, macOS, Linux) and network technologies.
  

• Strong problem-solving and analytical skills.
  
• Excellent communication and interpersonal abilities, with a customer-oriented approach.
  
• Ability to work under pressure and manage multiple tasks simultaneously.
  
• Proficiency in documenting processes and monitoring performance metrics.
  
• Keen attention to detail and a commitment to high-quality service delivery.
  

• Certifications in networking or hardware (e.g., CompTIA A+, Network+) are highly desirable.
  
• Experience with help desk software and remote desktop applications.
  
• Willingness to participate in after-hours support and emergency on-call rotations.