Established in 2008, The Metropolitan Group takes pride in providing our local and overseas clients with the highest possible level of service, advice, support and assistance with all their property requirements.
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Company Overview:
Established in 2008, The Metropolitan Group is a distinguished company that has been dedicated to providing exceptional property-related services and support to clients in both local and international markets. As a prominent leader in the UAE real estate sector, our flagship entity, Metropolitan Premium Properties, is acclaimed as one of Dubai’s premier real estate agencies. We hold the prestigious accreditation as a broker for licensed developers in Dubai, Abu Dhabi, and Ras Al Khaimah, and have consistently earned accolades for our remarkable sales achievements from prominent UAE real estate developers such as EMAAR, Dubai Properties, MERAAS, DAMAC, ALDAR and many others.
Responsibilities
Receive calls / emails from potential or existing customers. Answer queries / questions about products, services or the company. Qualify the clients and their inquiries using the standard Metropolitan scripts. Ask questions to understand customer requirements and offer solutions based on client’s needs. Direct prospects to the sales agent and share the feedback / information received from the clients. Consistently check if clients are contacted by the sales agent. Follow up the sales agent and ensure to contact their assigned clients on time. Build good relationships with potential and existing customers through open and interactive communication. Ensure that all clients are contacted within the timeframe of 48 to 78 hours. Enter and update all customer information and all feedback in the CRM system. Handle complaints professionally to preserve the company’s reputation and provide solutions. Follow up call to get feedback and to gather more requirements from the existing clients. Go the “extra mile” to bring more sales and facilitate future sales. Keep records of calls and sales and note useful information by creating daily reports for all contacted leads. Work on a rotation shifts to answer incoming calls and inquiries. Answer calls are not limited to 9:00 AM to 6:00 PM as all calls should be answered after working hours in order not to lose any leads. The schedule will be organised by the management.See all
What we are looking for
At least 3 years of experience in a similar role Proven experience in Real Estate industry Excellent organisational and multitasking abilities. Strong communication, interpersonal, and problem-solving skills.
What We Can Offer:
Working visa and Emirates ID. Competitive pays, benefits, and bonuses. Dynamic and collaborative working culture. Access to training and development programs to enhance your skills and advance your career. Comprehensive work residency and medical insurance coverage.
Join Metropolitan Premium Properties:
Leading company in the UAE market with 13 years of experience. Top-selling broker with all major UAE developers. Recipient of the International Property Awards 2022 for “Best Real Estate Agency Marketing.” Accredited as a great place to work in the UAE.
Hiring flow:
If you feel that the PRO position is your dream job, send us your CV in English.
The next steps are:
An interview with our recruiter: we will learn more about each other.
An interview with the hiring manager: you will get to know people to work with and will dive into all the job details.
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