Trading Support Specialist - VIP (Mandarin Proficiency)
UAE, Dubai / Southern Europe Business Development – Business Development / Full-time: Remote / Remote
Job Responsibilities:
+ Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
+ Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
+ Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
+ Being the first line support for all account and system related issues
+ Serve as the representative of VIP customers to internal teams including account, finance, risk and products
+ Collect customer feedback and manage projects to realise the product change requirements
+ Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements:
+ Minimum of 3 years of relevant experience in financial services, technology and/or customer support
+ Experience in real time client facing supporting functions, preferably with high priority clients
+ Understanding of trading platforms or exchange, e.g. knowledge of trading orders
+ Understanding of the use of API in communicating with a trading platform
+ Hands-on experience in API trading is a strong plus
+ Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
+ Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
+ Outstanding problem solving capabilities including solving issues under high pressure
+ Excellent communication skills to be able to facilitate cross departmental communication
+ Able to participate in an on-call rotation, as required by the business
Working at Binance • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
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