- Handles the operations process, planning, control, performance improvement, and operations strategy.
- Provides inspired solutions for day-to-day operations of the company.
- Follow up between with other departments in country and corporate departments to create coordinated plans for business growth.
- Responsible for logistics events & activities to make sure it runs smoothly.
- Checking sales returns process conditions and reasons.
- Ensure delivery optimizations & route planning to reduce challenges and delays for orders delivery.
- Controls company assets;
- Accountable for Head office & district petty cash purchases (Suppliers, vendors, contracts etc...);
- Head Office team management and training center team ensuring workflow operates properly training schedules, cleanliness, Hygiene
- Coordinate between the audit firm and the corporate team.
- Review the training schedule and confirm appointments to deliver training.
- Ensure preparations are set at the required time.
- Develop reports and evaluations on the training sessions given.
- Monitor the feedback from customers to measure their satisfaction with the companys products.
- Focuses on customer service, inventory, technical center cleanliness, technical center displays, product stocking, customer complaints and return
- Always Maintain all assigned training assets in effective shape.
- Keeps the reception area tidy and appealing
- Supervises and ensures a hygienic and standardized professional work environment
- Take and carry out phone calls, answers enquiries clearly and book appointments.
- Ensure proper communication of all plans with respective people within the company such as sales teams and principles.
- Keeps stock and Maintains supplies by checking stock to determine orders and inventory levels
- Maintains and follows up on stock withdrawals.
- Follows up on orders and deliveries for the technical center.
- Monitors shelf life, buffer stocks and product displays.
- Supports other teams with various administrative tasks.
- Follows and keeps track of staff absence and presence
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