UAE National - Information Technology Associate

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

JOB TITLE
Associate - Info Tech - UAE National | MAF Retail | Head Office UAE

ROLE SUMMARY
The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.

ROLE PROFILE

• Provide first level support to all business units on all IT related requests.
• Provide hotline support during non-office hours, holidays and weekends when required.
• Coordinate, test and review request for changes identified by MAF Retail staff.
• Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
• Determine the most effective manner to resolve user’s technical issue.
• Record required user and problem information in Service Desk tool.
• Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.

REQUIREMENTS

• Bachelor’s Degree in Computer Science or equivalent.
• 0-2 years of experience in an IT Department.
• Business communication and presentation skills.
• Highly organized with strong multitasking skills.
• Good time management skills.
• Good problem solving skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.