Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. The Professional Services team delivers a wide range of projects for both clients and business partners. The Professional Services Engagement Manager (Senior Project Manager) will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. You will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to this role.
What You’ll Be Doing
Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery
Qualifications & Experience
Proven hands-on experience (ideally 3+ years) with cloud migration
Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
At least 3 years of hands-on Agile experience, acting as Scrum Master
Extensive knowledge of project management disciplines, methodologies, best practices, and tools
Strong communication skills; experience presenting to executives
Customer-facing consulting experience or experience delivering technology services projects
