Job Description
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.The Professional Services team delivers a wide range of projects for both clients and business partners. The Professional Services Engagement Manager (Senior Project Manager) will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. You will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to this role.What You’ll Be Doing
- Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
- Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
- Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
- Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery
Qualifications & Experience
- Proven hands-on experience (ideally 3+ years) with cloud migration
- Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
- At least 3 years of hands-on Agile experience, acting as Scrum Master
- Extensive knowledge of project management disciplines, methodologies, best practices, and tools
- Strong communication skills; experience presenting to executives
- Customer-facing consulting experience or experience delivering technology services projects
- Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
- Technical background (software development/engineering, database/system design, IaaS)
- Self-starter with results oriented, proactive management approach
- Ability to learn on the job quickly and desire to develop expertise in AWS
- Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
Job Details
- Job Location
- Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
