Lead, Business Development-2400003140

The Role Responsibilities

• To deliver MOM sales Budget under Lap and BIL with tele sale team
• Drive team to reduce TAT by reducing errors & bringing in process efficiencies
• Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
• Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
• To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
• Contribute significantly to the Bank's CSR initiatives

Responsibilities

Be compliance and adhere team performance 

Strategy

• Drive the right sales culture and practices
• Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience & NIL Customer Complaints

Business

• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness

Processes

• Being measured against Governance and Operational Risk review result of responsible sales units
• Ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent 

• The Right Coach
• Engage every team member and build strong team work
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage Attrition of Sales force

Risk Management

• Discipline in HR and training related matters, Ope