PLM - Key User (KU) / Trainer

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide. 
 

JOB TITLE & JOB CODE

Job Title (Job Code):       PLM Rolling Stock (RSC) Key-User (KU).

Applicable for domains: Engineering, Industrial, CCM.

PURPOSE OF THE JOB

• The PLM4A RSC site Key User is the Métier/Tools referee (Engineering, Industrial or Transverse) for his/her Site.
• In “running” phase, Key-user is the first level of support for operational users.
• He/She ensure that the “Core model” Solution is well understood and used at plant level, according to processes & rules issued by the métier.
• Support site Digital Continuity Officers (DCO) / Programme Manager (PM) in deployment and cultural change activities
• He/She is the main interface between :
  • PLM4A RBPEs (Experts)
  • End-users
  • Central M&T (Methods & Tools)

• Monitor site maturity level (processes and solution adhesion) against target

Note: this position is in the continuity of current Delmia or DMA KU positions.

ORGANISATION

Reports directly to:

• The head of stream he is dedicated to (department director or other manager).

Reports functionally to:

• Regional organization (RBPE)
• DCO

Direct reports

• -

Functional reports

• -

Network & Links

Internal

• PLM4A RSC Region Deployment Manager & RBPEs
• Site RSC management (incl. SED, SID)
• Site RSC Engineering, Industrial & SC KUs / Métiers
• PLM4A KU network
• PLM4A Program teams
• IS&T of the site (if any)

External

MAIN RESPONSABILITIES  

• Key-User ensures the appropriate support to end-users concerning his perimeter
• Key-User trains end-users, both for process appropriation and IS  tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team.
• Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team
• Key-user consolidate needs of enhancement in this domain at plant level:
  • Identifies business needs and writes request for change
  • Propose methodologies improvements to RBPE who will request the validation of Central M&T
• Key-User are in charge to test new functionalities or other upgrades of the solution
• Key-User is the leader of coherence of data for his stream within his/her site
• Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).
• Key-User support RBPE for local translation of documentations
• Key-User manages the accounts access in his stream, according to internal control rules
• On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites   

 MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Graduated from University or Engineering School

Desirable:

Experience